FAQ
 
   
Registration:
Q
How do I sign up?
A
Click here to begin set up of your goPIXit.com personalized website
Q
How long does the sign-up process take?
A
Anywhere between 5 and 15 minutes?
Q
Do I need special software to use goPIXit.com?
A
All you need is to sign-up. The site you create is the only software you’ll need, there are no downloads required.
Q
Are there any catches to the free trial?
A
Absolutely NOT! You need to try our system before you commit. Post an event and have your customers fulfill their orders, as long as it is within free trial period we will not charge any commissions. Once your trial period ends, we will notify and ask whether you would like to continue or discontinue our service.
Q
Do I need a credit card for the free trial?
A
No. Once your trial period ends, we will notify and ask whether you would like to continue our service, at that time we will gather the necessary information.
Q
How much does goPIXit.com cost?
A
There are no set up fees. No subscription fees. We only make money when you make money. Click here to view our various pricing plans.
Q
When do I receive payment from my customers?
A
If you are on a monthly fixed price plan you receive payment instantly as soon as an order is completed online by your customers. The credit card transaction will go directly to your account. If you are on the LIGHT pricing plan, we collect the entire payment from the customer, deduct the sales commission and lab print fees, and then pay you the balance.
Q
How do I receive Payment?
A
The following are the 3 payment collection scenarios on goPIXit.
    1. goPIXit collects the online payments. Payments are then made by goPIXit to the photographer, the photolab, and the shipping service provider.
    2. goPIXit collects the online payments even though the photographer is being billed directly by its photolab. The entire online payment amount minus the shipping service charge is then made by goPIXit to the photographer. The photographer is then responsible to pay the photolab directly based on photolab invoice amounts.
    3. Photographer collects the online payments directly. Photographer then pays the photolab and the shipping service provider directly. No processing fees will be applied. Photographers must be on a monthly fee structure in this scenario.
Technical:
Q
Where will my site be hosted?
A
Your site and images will be hosted on the goPIXit.com server. Our server has a multi-level back-up file system so you will experience zero downtime.
Q
Can I have my own web address?
A
Of course! goPIXit.com is simply the information site for our photo system. Once you have built your site or added our online order component you can still enjoy the exclusivity of your own domain name. However, if you do not want to register for your own domain we can setup a sub domain for you. For Example: http://gopixit.com/YourStudio
Q
What if I already have my own web site? Is it possible to integrate goPIXit.com so that it looks like my current site?
A
Of Course! No matter what the colour schemes of your website are, we can match the order component to replicate your website.
Q
How many images can I post online for my customers?
A
You can post an unlimited amount of photos. Keep in mind that quality over quantity will always drive your sales. Discard images you know won't sell and dazzle your customers with your best!
Q
Does goPIXit.com work on a Mac?
A
Yes. Mozilla Firefox browser must be used. goPIXit does not support the Safari browser.
Q
Does goPIXit.com offer Technical Support?
A
You can contact us by email or call us at 1-888-8GOPIX8 and one of our technical support staff will assist you immediately during regular office hours (8am to 6pm) or within 10 hours during non-office hours (6pm – 8am). All times are North American Eastern Standard Time.
Administration:
Q
How do I know when a customer has placed an order?
A
An order page that only you can see lists all orders that exist on your site whether they are fulfilled, in process, or shipped. An email is also sent once an order is completed on your site.
Q
What if I forgot my username or password?
A
E-mail technical@gopixit.com to retrieve your username and password.
Q
Is goPIXit.com secure?
A
Absolutely. goPIXit.com uses the very best firewall and security available safeguarding your site from any threats. Also, goPIXit.com uses PayPal, which provides 100% guarantee of safe and secure online payment transactions.
Q
What information do I need to setup my site? Can I edit it afterwards.
A
The sign-up wizard will guide you through all the information that is required. You will need to fill in such pages as About US, Contact US, Services, Payment options, etc. Any page you have created can be edited for content and style at anytime.
Q
What type of digital photo files can I upload?
A
goPIXit.com can publish the following digital photo files:
TIFF, JPG, JIF (JPEG File Interchange Format)
Reads 8-bit grayscale and 24-bit JPEG.
Q
Do I need to crop my images before I upload?
A
That is up to you. This may help your sales as customers see only the best quality online.
Q
Can I use goPIXit.com if I shoot on traditional film?
A
Definitely. goPIXit.com is designed for traditional photographers, as well as digital photographers. However, your photos must be scanned to create digital images in order to post them online for your customers preview and order.
Q
How long can I post an event on my site?
A
There is no time limit for you, however to continue high speed and efficiency on your site we suggest removing large events that no longer are being purchased by your customers.
Q
Are my images protected from unauthorized use?
A
Absolutely! A thumbnail is created for each uploaded original image. The size is less than 20K which is the optimum size for online viewing. If someone tries to print it without authorization the resulting picture is completely low grade and extremely pixilated.
Furthermore, each thumbnail can be custom watermarked by you. You decide what overlay watermark will protect your images
Q
Does goPIXit.com have a shopping cart?
A
Of course! The idea of goPIXit.com is that your customers do the work for you. Your customers will be able to put their entire orders together and complete their orders using online payments.
Q
Can I create private viewing pages for my customers?
A
Yes. You can create private viewing pages/events. For example, if you shoot a wedding, you can inform only those in the wedding of the password protected viewing page/event.
You can also create public folders. This is recommended if you shoot landscapes, sporting events, etc. where you want the most exposure possible.
Q
Does goPIXit.com have a Slide Show Feature?
A
Yes! Your website has a slide show feature that enables your customers to view your galleries as a slide show.
Q
Can I create different packages/pricing?
A
With goPIXit.com you can create an unlimited amount of individual or custom packages including traditional and promotional type printing/items. You can also assign different pricing to various packages and also different pricing for different images.
Q
Can I delete images?
A
Yes. After the images for an event are uploaded to the web, just go to Albums in your Control Panel. This is where you can delete your images.
Q
How do I print my orders?
A
The best part of goPIXit.com is that it does all the work for you. Once your customer completes the order your lab will be able to retrieve it from your site and print the entire order as well as ship it for you. If you would like to print your order or see it before it is shipped you can also do so.
Q
Does the site provide any reporting?
A
Yes. With goPIXit.com you choose what reporting you want; as well as customizing it to get only the information you need. From Sales to Trends to Averages to Web Static’s our reporting system is second to none.